Assistance


SHIPPING TIMES AND COSTS:

The shipment is carried out in Italy and abroad. The goods travel by express courier. Normally the times are between 3 and 10 working days. In any case, we do our best to ensure that orders are processed as quickly as possible and in any case within a maximum of 30 days.
Shipping costs are € 6.00 for all of Italy and € 20.00 abroad.

For more information go to the page General conditions .

PAYMENTS

PAYMENT WITH PAYPAL AND CREDIT CARD
By choosing the PayPal service as a payment method, you will be redirected to a page of the PayPal site where you will enter your e-mail address, your password and make the payment. You can make payments either by already having a PayPal account or by creating a new one.
Also in this case your financial data will not be shared with S.S.D. Reyer Venezia Mestre Spa, but will be managed directly by PayPal.
In case of cancellation of the order or non-acceptance by Attiva Spa, the amount will be refunded via PayPal.

PAYMENT BY BANK TRANSFER:

By choosing this method, you will have to make a bank transfer for the amount that will appear as TOTAL (VAT INCLUDED), on the IBAN account:IT94 F0306902118100000011696 made out to S.S.D. Reyer Venezia Mestre Spa indicating the order number, date, name and surname as the reason. Payment must be made within 7 days of the order date: otherwise the order will be canceled. Once you have received confirmation of the credit from the bank, you will be sent an email confirming the acceptance of the order. The availability of the products is subject to the date of accreditation.

For more information go to the page“General conditions”.

SECURE PAYMENTS

When paying by credit card, the SSL secure payment system is used:
upon confirmation of your order, your credit card details will be transferred via secure connection in SSL encryption (SecureSocketLayer) to PayPal for authorization and debit.
Therefore in no case S.S.D. Reyer Venezia Mestre spa will receive your credit card number; to S.S.D. Reyer Venezia Mestre spa will only receive the authorization provided by the card manager. This procedure is absolutely safe and fully guarantees both the buyer and the seller.

For more information go to the page General conditions .

RETURNS AND REFUNDS (Right of withdrawal)

You can return any product within 10 working days from the delivery date, obviously provided that the product is intact and with its tag / seal.
So you have to send one mail to the address help@reyerstore.it within 10 working days from the date of delivery of the goods, indicating RETURN on the subject of the email” . This communication must include the your ID NUMBER present in the order confirmation email. The product to be returned must be sent to the following address: S.S.D. Reyer Venezia Mestre - via Vendramin, 10 - 30174 - Mestre - VENEZIA - ITALY . The only expenses at your expense will be those for shipping the product to our warehouse.

For all the details go to the page General conditions and follow the instructions in the corresponding paragraph.

WARRANTIES

All products sold by S.S.D. Reyer Venezia Mestre Spa are covered by the warranty for lack of conformity. To use the warranty, you will need to keep the invoice that you will receive upon delivery of the goods.

COMPLAINTS

For a possible complaint, please contact us by phone at +39 041.986.230 at the following times: Tuesday and Friday from 16:30 to 19:30 or by writing an email to the address help@reyerstore.it