General conditions of Sale

This e-commerce site (hereinafter called site) is owned by S.S.D. Reyer Venezia Mestre S.p.a. con socio unico, with registered office in via Colombara 113, 30176 Marghera VENEZIA (Italy) Tax Code 03691660272 VAT number 04681350270 R.E.A. n. 330005.0005.

These General Conditions of Sale governing the purchase of products remotely electronically from S.S.D. Reyer Veneza Mestre Spa  con socio unico and are an integral part of it, are reserved for users of the site who declare to be of age for the purposes of Italian law and who intend to make use of this service (Customer / Final Consumer), and are governed by Legislative Decree . 6 September 2005 n. 206 (Consumer Code). S.S.D. Reyer Veneza Mestre Spa  con socio unico complies with the obligations deriving from Legislative Decree no. 70 (Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).

The sale of products through the site is intended solely for the personal use of Users, and not for the purposes of their professional activity. For this reason, users acknowledge that the value of their order cannot exceed the sum of Euro 5,000.00 (five thousand / 00).


1. Conclusion of the contract and acceptance of the general conditions of sale
The completion and submission of the purchase form by the Customer in the manner described below constitutes knowledge and acceptance of the rules governing the Sale. The company S.S.D. Reyer Veneza Mestre Spa  con socio unico undertakes to send Order Confirmation by email within 3 working days of receipt of the purchase form following the conclusion of the checkout process: the Contract is considered accepted only after this time. Failure to receive the Order Confirmation by the deadline indicated will result in the cancellation of the Order itself.

By forwarding the order to S.S.D. Reyer Veneza Mestre Spa  con socio unico , the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale of delivery, payment, transport, shipping costs. With reference to art. 13 of Legislative Decree 70/2003, the Customer will receive via e-mail all the information necessary for the identification of the seller, already present in the sales contract, and the summary of the order made, as specified in point 7 which follows. This documentation must be kept by the Customer.

The consumer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions, provided that he does not make any changes to them which, moreover, he will have already viewed and accepted. as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in art. 52 and 53 of Legislative Decree 206/05.

The conditions can be modified at any time by S.S.D. Reyer Venezia Mestre Spa  con socio unico (selling party), it being understood that those published in the e-commerce area at the time the Order is sent by the Customer, who is the one and only responsible, are understood to be applicable to the sale. in the use of this area reserved for the final consumer in accordance with the laws in force, in particular in the communication of incorrect or false data or data relating to third parties who have not given their consent, or who use the purchase for purposes not personal.

It is strictly forbidden for the buyer to enter false and / or invented and / or fictional data in the registration procedure necessary to activate him, just as it is expressly forbidden to make double registrations corresponding to a single person or enter data. of third parties. S.S.D. Reyer Venezia Mestre Spa con socio unico reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

By placing an Order, the Customer understands and accepts the processing of his data within the limits established by the Privacy Law and according to the Privacy Policy of S.S.D. Reyer Venezia Mestre Spa  con socio unico . The data recorded and collected on the site constitute full proof of all transactions concluded between the buyer S.S.D. Reyer Venezia Mestre Spa  con socio unico . In the event of a dispute between S.S.D. Reyer Venezia Mestre Spa  con socio unico and the buyer regarding a transaction carried out on the site the data recorded by S.S.D. Reyer Venezia Mestre Spa  con socio unico will constitute full proof of the contents and of the transaction.

2. How to purchase
The Customer can only purchase the products present in the catalog of the site at the time of placing the order, as described in the relative technical-information sheets. The order cannot be placed in relation to products which, although present in the catalog of the site, are indicated as not available. In any case, the products on the Site are offered until their availability is exhausted.

Users are free to consult the various pages of the site for free, without any obligation to purchase.
If a User wishes to place a purchase order, he will have to choose the various products of his interest by adding them to the cart. Each new product added to your cart will be indicated by means of a specific window. Users can at any time view the products they have chosen and change their order by clicking on the "Cart" button, located in the upper right part of each page, resume the selection and purchase of products or end the selection of products and complete the Check Out of the order. To order the selected products, users must click on their shopping cart. Your order will appear on the screen.

3. Delivery times
The average time required to receive the ordered Products is approximately 3/5 working days starting from the date the order is received. In any case, orders will still be delivered within thirty (30) days from the date of confirmation of the order by the user. No responsibility can be attributed to the supplier for delayed or non-delivery due to force majeure or unforeseeable circumstances.
4. Price
The price is indicated in EURO and is inclusive of VAT. The price does not include shipping costs, which are indicated separately.

S.S.D. Reyer Venezia Mestre Spa con socio unico reserves the right to change the prices published on the website at any time. price subsequently intervened, except in the case of typography error.
5. Deliveries
S.S.D. Reyer Venezia Mestre Spa  con socio unico delivery is by courier.

For the delivery of the goods, the Customer must be present at the address of the recipient indicated in the order.

Upon delivery of the goods by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated on the transport document (DDT); the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

If anomalies are found, these must be immediately contested, placing a written control reserve on the courier's proof of delivery. Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. It will be the customer's responsibility to keep the receipt and, if deemed appropriate, contact our Customer Service at +39 041.986.230 at the following times:

Tuesday and Friday from 16.30-19.30 (excluding holidays).

In the absence of this type of acceptance, S.S.D. Reyer Venezia Mestre Spa  con socio unico cannot be held responsible. If S.S.D. Reyer Venezia Mestre Spa con socio unico is unable to deliver the ordered goods as a result of its unavailability, even temporary, will promptly notify the Customer by e-mail. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.
6. Payments
S.S.D. Reyer Venezia Mestre Spa con socio unico accepts payments via PAY PAL, Credit Card and Bank Transfer.

6.1 Payment via PayPal

The charge for the purchased goods will be made at the time of the conclusion of the order, that is, at the conclusion of the check-out process and the relative sending of the order confirmation email by S.S.D. Reyer Venezia Mestre Spa  con socio unico.
 By choosing the PayPal service as a payment method, the customer will be redirected to a page of the PayPal site where he will enter his e-mail address, password and make the payment. In cases of purchase of goods with credit card payment methods via PayPal, at the same time as the conclusion of the online transaction, the issuing company will authorize only the commitment of the amount relating to the purchase made. You can make payments either by already having a PayPal account or by creating a new one or even without having to create any account.
Financial data will not be shared with S.S.D. Reyer Venezia Mestre Spa  con socio unico , but will be managed directly by PayPal. In case of cancellation of the order or non-acceptance by S.S.D. Reyer Venezia Mestre Spa  con socio unico , the amount will be refunded via PayPal. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card at the time of the conclusion of the order.

6.2 Payment by credit card:

The charge for the purchased goods will be made at the time of the conclusion of the order, that is, at the conclusion of the check-out process and the relative sending of the order confirmation email by S.S.D. Reyer Venezia Mestre Spa con socio unico . By choosing the method of payment by credit card, the customer will be redirected to the page of the secure site SETEFI (GRUPPO BANCA INTESA SANPAOLO) where he will enter his data: the security of the data entered is also certified by the padlock icon that appears in the browser of the customer and the prefix "https" which will automatically appear in the address bar. At the same time as the on-line transaction is concluded, the issuing company will authorize only the commitment of the amount relating to the purchase made. Credit card data will NOT be shared with S.S.D. Reyer Venezia Mestre Spa  con socio unico , but will be managed directly by SETEFI (BANCA INTESA SANPAOLO GROUP).

In case of cancellation of the order or non-acceptance by S.S.D. Reyer Venezia Mestre Spa  con socio unico , the amount will be reimbursed through SETEFI. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card at the time of the conclusion of the order.

In case of cancellation of the order or non-acceptance by S.S.D. Reyer Venezia Mestre Spa  con socio unico , the amount will be reimbursed through SETEFI. The amount relating to the goods processed, even partially, will actually be charged to the Customer's credit card at the time of the conclusion of the order.

Attiva will not be able to know the information relating to the credit card, nor will it use an archive to record such data. No computer archive of S.S.D. Reyer Venezia Mestre Spa con socio unico will keep such data and in no case S.S.D. Reyer Venezia Mestre Spa con socio unico may therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on the Site.

6.3 Payment by BANK TRANSFER

By choosing this method, the customer will have to make a bank transfer for the amount that will appear as TOTAL (VAT INCLUDED), on the IBAN account: IT94 F0306902118100000011696 in the name of S.S.D. Reyer Venezia Mestre Spa  con socio unico indicating the order number (which will be indicated at the end of the purchase procedure), the order date, name and surname as the reason. Payment must be made within 7 days of the order date: otherwise the order will be canceled. Once the confirmation of the credit has been received from the bank, an email will be sent to the customer confirming the acceptance of the order. The availability of the products is subject to the date of accreditation.

In any case of cancellation of the order, it will be requested at the same time by S.S.D. Reyer Venezia Mestre Spa  con socio unico the cancellation of the authorization obtained and the release of the committed amount.
The release times depend exclusively on the banking system and the cards used. Once the authorization obtained has been canceled, in no case S.S.D. Reyer Venezia Mestre Spa con socio unico can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.

S.S.D. Reyer Veneza Mestre Spa con socio unico reserves the right, in particular cases, to request additional information from the customer or to send copies of documents proving ownership of the card used. If the customer does not provide such information and / or copies, S.S.D. Reyer Veneza Mestre Spa con socio unico reserves the right not to accept the contract despite having sent the confirmation email.
7. Product information
The products that S.S.D. Reyer Venezia Mestre Spa con socio unico offers for sale only those present on the Site, and on the date on which users consult the Site, within the limits of availability of the same. The wording "available" at the time of the displayed product is purely indicative given the possibility of multiple purchases at the same time by multiple users. For this reason S.S.D. Reyer Venezia Mestre Spa con socio unico reserves the right, once the order has been received, to check the availability of the goods and, failing that, to promptly communicate the non-acceptance of the order sent even if a confirmation email has already been sent; in this case S.S.D. Reyer Venezia Mestre Spa with sole shareholder will proceed to return the credited amount.

The photographs illustrating the products are not part of this contract; therefore S.S.D. Reyer Venezia Mestre Spa con socio unico cannot be held responsible for any errors and / or discrepancies. Consequently, S.S.D. Reyer Venezia Mestre Spa con socio unico cannot be held responsible for errors and / or inaccuracies in the graphic and photographic reproduction of the products on its site.
8. Receipt of the order and order confirmation
Correct receipt of the order will be confirmed by S.S.D. Reyer Venezia Mestre Spa  con socio unico via e-mail reply, sent to the e-mail address provided by the Customer when placing the order.

The e-mail confirming receipt of the order will contain: the identification number, the date and time of the order, the indication of the products purchased, the relative price, the delivery costs, the data provided by the Customer for billing and for delivery, the payment method chosen by the Customer and a summary of the general conditions of sale already accepted at the time of purchase. The Customer must immediately check the content of the communication and immediately report to S.S.D. Reyer Venezia Mestre Spa con socio unico any errors or omissions by contacting customer service: telephone +39 041.986230 at the following times: Tuesday and Friday from 16.30-19.30 (excluding holidays) or by mail help@reyerstore.it
9. Shipping costs
The shipment is carried out in Italy and abroad. Shipping costs are € 6.00 for the  whole Italy, € 20.00 for the whole European territory and € 30.00 for the rest of the world.

The goods travel at the buyer's risk and peril and will not be covered by insurance unless a formal written request is made. S.S.D. Reyer Venezia Mestre Spa con socio unico therefore declines all responsibility in the event of loss, theft, total or partial destruction of uninsured or insufficiently insured goods.
10. Right of withdrawal
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code): the private customer (who does not have a VAT number) can, according to the regulations in force, exercise the right of withdrawal. To exercise this right, the Customer must send S.S.D. Reyer Venezia Mestre Spa  con socio unico a communication via email to the address help@reyerstore.it within 10 working days from the date of delivery of the goods, indicating RETURN on the subject of the email; the text of the email must contain the following information: SURNAME AND NAME of the person who placed the order, THE NUMBER and DATE OF THE ORDER (present in the order confirmation email), THE ARTICLE CODE OF THE PRODUCT TO BE RETURNED (present in the invoice accompanying the goods), THE PRODUCT DESCRIPTION and the reason for the return (data not mandatory). Then wait for confirmation by email from S.S.D. Reyer Venezia Mestre Spa  con socio unico (in any case the date of the email sent by the Customer will be valid) and proceed with the shipment to the following address: S.S.D. Reyer Venezia Mestre Spa  con socio unico - C / O REYER - via Vendramin 10 - 30174 - Mestre - VENICE - ITALY. The only costs charged to the customer will be those for shipping the product to the sender. The return will be accepted within 3 working days from the date of delivery of the package to our warehouse. After acceptance and verification of the integrity and status of the returned product (which must be provided with the tag and any seal) we will request our bank to provide for the refund and we will send the relevant confirmation email. If the payment was made by credit card, our bank will issue the refund within 7 working days of receiving the return. The time required to view the refund depends on the institution that issued the card. Payment made via PayPal usually makes the refund visible within 24 hours of receiving the return.o.
11. Guarantees
All products sold by S.S.D. Reyer Venezia Mestre Spa con socio unico are covered by the legal guarantee for lack of conformity, as per articles 128-135 of Legislative Decree no. 206/2005, to be reported within 10 days of discovery. To use the warranty, the Customer must keep the documentation that he will receive upon delivery of the goods.
12. Complaints
Any customer complaint must be made by contacting customer service by calling +39 041 986230 at the following times: Tuesday and Friday from 16.30-19.30 (excluding holidays) or by mail help@reyerstore.it
13. Liability of Auxiliary Third Parties
S.S.D. Reyer Venezia Mestre Spa con socio unico is not responsible for the work of third parties who, as autonomous auxiliaries, intervene in the management or execution of payment operations, delivery of goods and in any other operation connected with the execution of contracts concluded through the site.

S.S.D. Reyer Venezia Mestre Spa con socio unico is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards and other means of payment, upon payment of the purchased products.

S.S.D. Reyer Venezia Mestre Spa con socio unico at no time during the purchase procedure is able to know the buyer's credit card number which, through a secure connection, is transmitted directly to the banking service manager.
14. Force majeure
Neither party will be responsible for the total or partial non-fulfillment or delay in the execution of its obligations under this contract that are caused by an event that cannot be prevented (force majeure).

Events of force majeure may include, but are not limited to, wars, riots, riots, serious disturbance of Internet security, technical failures, unauthorized access and / or intrusion into the website servers, strikes of any form, telematic failures or telephone numbers.

If a party assumes that an event of force majeure has occurred, it must inform the other party within 5 working days of the occurrence of the event or of the risk of such occurrence.

The parties agree to meet in order to jointly determine the terms and conditions for filling orders during the presence of a force majeure event.

After one (1) month of interruption due to an event of force majeure, S.S.D. Reyer Venezia Mestre Spa con socio unico may choose to cancel orders and reimburse the Buyer, where due.
15. Applicable law and competent court
The sales contract between the customer and S.S.D. Reyer Venezia Mestre Spa  con socio unico is governed by Italian law. For civil disputes concerning sales contracts between the Customer (intended as a private consumer) and S.S.D. Reyer Venezia Mestre Spa  con socio unico concluded through the site, the territorial jurisdiction is imperative to the judge of the place of residence or domicile of the Customer, if located in Italy. In all other cases, the territorial jurisdiction is mandatorily vested in the Court of Venice.
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