Terms of service

This e-commerce site (hereinafter referred to as the site) is owned by SSD Reyer Venice Mestre Spa con socio unico , with registered office in via Colombara 113, 30176 - Marghera - VENEZIA (Italy) - Tax Code 03691660272 - VAT number 04681350270 - REA n.330005.

 These General Conditions of Sale which govern the purchase of products remotely electronically from SSD Reyer Venezia Mestre Spa con socio unico and are an integral part of it, are reserved for users of the site who declare to be of age for the purposes of Italian law and who intend to make use of this service (Customer/Final Consumer), and are governed by Legislative Decree no.Lgs6 September 2005 n.206 (Consumer Code) SSD Reyer Venezia Mestre Spa with single shareholder complies with the obligations deriving from Legislative DecreeLgs9 April 2003 n.70 (Implementation of Directive 2000/31/EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).

 The sale of products through the site is intended solely for the personal use of Users, and not for the purposes of their professional activity. For this reason, users acknowledge that the value of their order cannot exceed the sum of Euro 5,000.00 (five thousand/00).

 1. Conclusion of the contract and acceptance of the general conditions of sale
 The completion and submission of the purchase form by the Customer according to the methods that will be described below, constitutes knowledge and acceptance of the rules governing the Sale. The SSD Reyer Venezia Mestre Spa con socio unico undertakes to send an Order Confirmation by email within 3 working days from receipt of the purchase form following the conclusion of the checkout process:the Contract is considered accepted only after this time.Failure to receive the Order Confirmation within the indicated deadline determines the cancellation of the Order itself.

 By forwarding the order to SSD Reyer Venezia Mestre Spa con socio unico , the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale of delivery, payment, transport, shipping costsWith reference to art.13 of Legislative DecreeLgs70/2003, the Customer will receive via e-mail all the information necessary for the identification of the seller, which is already present in the sales contract, and the summary of the order placed, as specified in point 7 below. This documentation must be kept by the Customer.

 The consumer undertakes and undertakes, once the online purchase procedure has been completed, to print and keep these general conditions, provided that he does not make any changes to them which, moreover, he will have already viewed and accepted. as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in art.52 and 53 of Legislative Decree206/05.

 The conditions can be changed at any time by SSD Reyer Venezia Mestre Spa con socio unico (selling party), it being understood that those published in the e-commerce area at the time the Order is sent by the Customer, who is the one and only responsible, are understood to be applicable to the sale. in the use of this area reserved for the final consumer in accordance with the laws in force, in particular in the communication of incorrect or false data or data relating to third parties who have not given their consent, or who use the purchase for purposes not personal.
 It is strictly forbidden for the buyer to enter false and/or invented and/or fictional data in the registration procedure necessary to activate him, just as it is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. SSD Reyer Venezia Mestre Spa con socio unico reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

By placing an Order, the Customer understands and accepts the processing of his data within the limits established by the Privacy Law and according to the Privacy Policy of SSD Reyer Venezia Mestre Spa con socio unico . The data recorded and collected on the site constitute full proof of all transactions concluded between the buyer SSD Reyer Venezia Mestre Spa con socio unico . In case of dispute between SSD Reyer Venezia Mestre Spa con socio unico and the buyer regarding a transaction carried out on the site the data recorded by SSD Reyer Venezia Mestre Spa con socio unico will constitute full proof of the contents and of the transaction.

 2. How to purchase

 The Customer can only purchase the products present in the catalog of the site at the time of placing the order, as described in the relative technical-information sheets.The order cannot be placed in relation to products which, although present in the catalog of the site, are indicated as not available. In any case, the products on the Site are offered until their availability is exhausted.

 Users are free to consult the various pages of the site for free, without any obligation to purchase.

 If a User wishes to place a purchase order, he will have to choose the various products of his interest by adding them to the cartEach new product added to your cart will be indicated by means of a specific windowUsers can at any time view the products they have chosen and change their order by clicking on the"Cart"button, located in the upper right part of each page, resume the selection and purchase of products or end the selection of products and complete the"Check Out"of the order. To order the selected products, users must click on their shopping cart. Your order will appear on the screen.

 3. Delivery time.

 The average time needed to receive the ordered Products is about 3/5 working days starting from the date the order is received.In any case, orders will still be delivered within thirty (30) days from the date of confirmation of the order by the user.No responsibility can be attributed to the supplier for delayed or non-delivery due to force majeure or unforeseeable circumstances.

 4. Price

 The price is indicated in EURO and is inclusive of VAT. The price does not include shipping costs, which are indicated separately.

 SSD Reyer Venezia Mestre Spa con socio unico reserves the right to change the prices published on the Site at any time. The price shown on the site at the time the order is sent is applied to the products, without any consideration of previous offers or any subsequent price changes, except in the case of a typography error.

 5. Deliveries

 SSD Reyer Venezia Mestre Spa con socio unico delivery is by courier.

 For the delivery of the goods, the Customer must be present at the address of the recipient indicated in the order.

 Upon delivery of the goods by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated on the transport document (DDT); the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

 If anomalies are found, these must be immediately contested, placing a written control reserve on the courier's proof of delivery.Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been deliveredIt will be the customer's responsibility to keep the receipt and, if deemed appropriate, contact our Customer Service at +39 041.986.230 at the following times:

 Tuesday and Friday from 16.30-19.30 (excluding holidays).

 In the absence of this type of acceptance SSD Reyer Venezia Mestre Spa con socio unico cannot be held responsible. Should SSD Reyer Venezia Mestre Spa con socio unico is unable to deliver the ordered goods following its unavailability, even temporary, will promptly notify the Customer by e-mail. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order

 6. Payments.

 SSD Reyer Venezia Mestre Spa con socio unico accepts payments via PAY PAL, Credit Card and Bank Transfer.

 6.1 Payment via PayPal

 The charge relating to the purchased goods will be made at the time of the conclusion of the order, that is, at the time of the conclusion of the check-out process and the relative sending of the order confirmation email by SSD.Reyer Venezia Mestre Spa con socio unico .
 By choosing the PayPal service as a payment method, the customer will be redirected to a page of the PayPal site where he will enter his e-mail address, password and make the payment.In cases of purchase of goods with credit card payment methods via PayPal, at the same time as the on-line transaction is concluded, the issuing company will authorize only the commitment of the amount relating to the purchase made.You can make payments either by already having a PayPal account or by creating a new one or even without having to create any account.
Financial data will not be shared with SSD Reyer Venezia Mestre Spa con socio unico , but will be managed directly by PayPal.In case of cancellation of the order or non-acceptance by SSD Reyer Venezia Mestre Spa con socio unico , the amount will be refunded via PayPal. The amount relating to the goods processed, even partially, will be effectively charged to the Customer's credit card at the time of the conclusion of the order.

 6.2 Payment by credit card:

The charge relating to the purchased goods will be made at the time of the conclusion of the order, that is, at the time of the conclusion of the check-out process and the relative sending of the order confirmation email by SSD Reyer Venezia Mestre Spa con socio unico . By choosing the method of payment by credit card, the customer will be redirected to the page of the secure site SETEFI (GRUPPO BANCA INTESA SANPAOLO) where he will enter his data:the security of the data entered is also certified by the padlock icon that appears in the browser of the customer and the prefix"https"which will automatically appear in the address bar. Simultaneously with the conclusion of the online transaction, the issuing company will authorize only the commitment of the amount relating to the purchase made.Credit card data will NOT be shared with SSD Reyer Venezia Mestre Spa con socio unico , but will be managed directly by SETEFI (BANCA INTESA SANPAOLO GROUP).

 In case of cancellation of the order or non-acceptance by SSD Reyer Venezia Mestre Spa con socio unico , the amount will be reimbursed through SETEFI. The amount relating to the goods processed, even partially, will be effectively charged to the Customer's credit card at the time of the conclusion of the order.

 In case of cancellation of the order or non-acceptance by SSD Reyer Venezia Mestre Spa con socio unico , the amount will be reimbursed through SETEFI. The amount relating to the goods processed, even partially, will be effectively charged to the Customer's credit card at the time of the conclusion of the order.

Attiva will not be able to know the information relating to the credit card, nor will it use an archive to record such data. No SSD Reyer Venezia Mestre Spa con socio unico computer archive will keep such data and in no case SSD Reyer Venezia Mestre Spa con socio unico may therefore be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on the Site.

 6.3 Payment by BANK TRANSFER

 By choosing this method, the customer must make a bank transfer for the amount that will appear as TOTAL (VAT INCLUDED), on the IBAN account:IT94 F0306902118100000011696 in the name of SSD Reyer Venezia Mestre Spa con socio unico, indicating the order number (which will be indicated at the end of the purchase procedure), the date of the order, the name and surnamePayment must be made within 7 days from the order date:otherwise the order will be canceledOnce the confirmation of the credit has been received from the bank, an email will be sent to the customer confirming the acceptance of the order.The availability of the products is subject to the date of the accreditation.

 In any case of cancellation of the order, it will be requested at the same time by SSD Reyer Venezia Mestre Spacon socio unico the cancellation of the authorization obtained and the release of the committed amount.
 The release times depend exclusively on the banking system and the cards used.Once the authorization obtained has been canceled, in no case SSD Reyer Venezia Mestre Spa con socio unico can be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.

 SSD Reyer Venezia Mestre Spa con socio unico reserves the right, in particular cases, to request additional information from the customer or to send copies of documents proving ownership of the card used.If the customer does not provide such information and/or copies, SSD Reyer Venezia Mestre Spa con socio unico reserves the right not to accept the contract despite having sent the confirmation email.

 7. Product information

 The products that the SSD Reyer Venezia Mestre Spa con socio unico offers for sale only those present on the Site, and on the date on which users consult the Site, within the limits of availability of the same.The wording"available"at the time of the displayed product is purely indicative given the possibility of multiple purchases at the same time by multiple users.For this reason SSD Reyer Venezia Mestre Spa con socio unico reserves the right, once the order has been received, to check the availability of the goods and, failing that, to promptly communicate the non-acceptance of the order sent even if a confirmation email has already been sent; in this case SSD Reyer Venezia Mestre Spa with single shareholder will proceed to refund the credited amount.

 The photographs illustrating the products are not part of this contract; therefore SSD Reyer Venezia Mestre Spa con socio unico cannot be held responsible for any errors and/or discrepancies. Consequently, SSD Reyer Venezia Mestre Spa con socio unico cannot be held responsible for errors and/or inaccuracies in the graphic and photographic reproduction of the products on its site.

 8. Receipt of the order and confirmation of the order

 Correct receipt of the order will be confirmed by SSD Reyer Venezia Mestre Spa con socio unico by e-mail reply sent to the e-mail address communicated by the Customer when placing the order.

The e-mail confirming receipt of the order will contain:the identification number, the date and time of the order, the indication of the products purchased, the relative price, the delivery costs, the data provided by the Customer for billing and for delivery, the payment method chosen by the Customer and a summary of the general conditions of sale already accepted at the time of purchaseThe Customer must immediately check the content of the communication and report immediately to SSD Reyer Venezia Mestre Spa con socio unico any errors or omissions by contacting customer service:telephone   +39 041.986230   at the following times:Tuesday and Friday from 16.30-19.30 (excluding holidays) or by mail   help@reyerstore.it

 9. Shipping fees

¬†The shipment is carried out in Italy and abroadShipping costs are ‚ā¨ 6.00 for the whole Italian territory and ‚ā¨ 20.00 for abroad.

 The goods travel at the buyer's risk and will not be covered by insurance unless a formal written request is made SSD Reyer Venezia Mestre Spa con socio unico therefore declines all responsibility in the event of loss, theft, total or partial destruction of uninsured or insufficiently insured goods.

 10. Right of withdrawal.
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code):the private customer (not holder of a VAT number) can, according to the regulations in force, exercise the right of withdrawal. To exercise this right, the Customer must send to SSD Reyer Venezia Mestre Spa con socio unico a communication via email to help@reyerstore.it within 10 working days from the date of delivery of the goods indicating the wording "RETURN" on the subject of the email; the text of the email must contain the following information:SURNAME AND NAME of the person who placed the order, THE NUMBER and DATE OF THE ORDER (present in the order confirmation email), THE ARTICLE CODE OF THE PRODUCT TO BE RETURNED (present in the invoice accompanying the goods), THE PRODUCT DESCRIPTION and the reason for the return (data not mandatory)Then wait for the confirmation by e-mail from SSD Reyer Venezia Mestre Spa con socio unico (in any case the date of the email sent by the Customer will be valid) and proceed with the shipment to the following address: SSD Reyer Venezia Mestre Spa con socio unico - C/O REYER - via Vendramin 10 - 30174 - Mestre - VENICE - ITALY .The only costs charged to the customer will be those for shipping the product to the sender.The return will be accepted within 3 working days from the date of delivery of the package to our warehouse. After acceptance and verification of the integrity and status of the returned product (which must be provided with the tag and any seal) we will ask our bank to provide for the refund and we will send the relative confirmation emailIf the payment was made by credit card, our bank will issue the refund within 7 working days of receiving the return.The time required to view the refund depends on the institution that issued the card.Payment made via PayPal usually makes the refund visible within 24 hours of receiving the return.

 11. Guarantees.

 All products sold by SSD Reyer Venezia Mestre Spa con socio unico are covered by the legal guarantee for lack of conformity, as per articles 128-135 DLgsn206/2005, to be reported within 10 days of discovery.To use the warranty, the Customer must keep the documentation that he will receive upon delivery of the goods.

 12. Complaints.

Any customer complaint must be made by contacting customer service by calling  +39 041 986230   at the following times:Tuesday and Friday from 16.30-19.30 (excluding holidays) or by mail   help@reyerstore.it

 13. Liability of Auxiliary Third Parties.

 SSD Reyer Venezia Mestre Spa con socio unico is not responsible for the work of third parties who, as autonomous auxiliaries, intervene in the management or execution of payment operations, delivery of goods and in any other operation connected with the execution of contracts concluded through the site.

 SSD Reyer Venezia Mestre Spa con socio unico is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards and other means of payment, upon payment of the purchased products.

 SSD Reyer Venezia Mestre Spa con socio unico at no time during the purchase procedure is able to know the buyer's credit card number which, through a secure connection, is transmitted directly to the banking service manager.

 14. Major force

 Neither party will be responsible for the total or partial non-fulfillment or delay in the execution of its obligations under this contract that are caused by an event that cannot be prevented (force majeure).

 Events of force majeure may include, but are not limited to, wars, riots, riots, serious disturbance of Internet security, technical failures, unauthorized access and/or intrusion into the website servers, strikes of any form, telematic failures or telephone numbers.

 If a party assumes that an event of force majeure has occurred, it must inform the other party within 5 working days of the occurrence of the event or of the risk of such occurrence.

 The parties agree to meet in order to jointly determine the terms and conditions for filling orders during the presence of a force majeure event.

 After one (1) month of interruption due to an event of force majeure, SSD Reyer Venezia Mestre Spa con socio unico may choose to cancel orders and reimburse the Buyer, where due.

 15. Applicable law and competent court.

 The sales contract between the Customer and SSD Reyer Venezia Mestre Spa con socio unico is governed by Italian law.For civil disputes concerning sales contracts between the Customer (intended as a private consumer) and SSD Reyer Venezia Mestre Spa with single shareholder concluded through the site, the territorial jurisdiction is imperative to the judge of the place of residence or domicile of the Customer, if located in ItalyIn all other cases, the territorial jurisdiction is mandatorily vested in the Court of Venice.